At Strixova.in, we are deeply committed to delivering high-quality educational content, corporate internships, and live workshops. Due to the digital nature of our products and the immediate access granted to premium resources upon enrollment, we maintain a strict refund policy.
Core Principle
No refunds will be provided unless a highly valid, documented reason is presented. Changes of mind, lack of time to complete the program, or failure to secure a job are not considered valid grounds for a refund.
1. General Rule of No Refunds
Once a user purchases an Internship, Course, or Workshop, the fee is generally considered non-refundable. Because you are granted instant access to proprietary curriculum, project files, and backend systems, we cannot simply "take back" the product.
2. Valid Reasons for Refund
We will only review and potentially process refund requests under the following specific, valid circumstances:
- Accidental Duplicate Charge: If our payment gateway (Razorpay) accidentally charges you twice for the exact same transaction, the duplicate charge will be fully refunded.
- Major Technical Failure: If our platform experiences a catastrophic technical failure that prevents you from accessing your purchased content for more than 7 consecutive days, and our support team cannot resolve it.
- Program Cancellation by Strixova: If we completely cancel a scheduled Live Workshop or Internship batch before it begins, you will receive a 100% refund.
3. Strictly Non-Refundable Scenarios
Under no circumstances will a refund be issued for the following reasons:
- You changed your mind after purchasing.
- You realized you do not have the time to complete the modules or projects.
- You found the course material too difficult or too easy.
- You missed a scheduled live workshop session.
- You have already downloaded materials, generated certificates, or accessed the majority of the content.
4. The Refund Request Process
If you believe your situation qualifies under our "Valid Reasons" criteria, you must follow this process:
- Submit a formal refund request via email to support@strixova.in within 3 days (72 hours) of your original purchase.
- Include your Full Name, Registered Email Address, Order ID, and explicit, documented proof of the valid reason (e.g., screenshots of duplicate bank charges).
- Our management team will review your request within 5-7 business days. The decision of the Strixova management team is final and binding.
5. Processing Time
If your refund request is approved, the amount will be credited back to your original payment method via Razorpay. Processing times usually take 5 to 10 business days depending on your bank's policies.
6. Contact Us
If you have any questions regarding this policy before making a purchase, please reach out to us:
Email: support@strixova.in